Refund & Cancellation Policy

(Applicable to India, United States, and Rest of the World)

Yes - Cuemath offers refunds. ✅

If you decide to cancel, you'll receive a refund for any unused classes you've paid for, subject to the terms in our policy. Here's exactly how it works.

Read the complete policy document

Effective: 1st April 2026

HOW IT WORKS

Three things to know about your refund

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What you get back

A pro-rata amount for unused classes

Your refund is calculated on the eligible classes still remaining when your request is processed. Attended, missed and lapsed classes don't count, and payment, EMI, forex and tax charges are deducted. See what isn't refundable below.

📅

When to request

At least 15 days before your window closes

Your refund window runs for twelve months from your invoice date, and your request has to reach us at least 15 days before it closes. That cut-off is final, so late requests can't be processed. Pausing your classes doesn't extend it.

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How long it takes

Processed in 15 business days

Once we confirm your refund, we process it within 15 business days. When it reaches your account depends on your bank or payment provider.

A few things are not refundable

Cuemath's refund applies to paid, unused classes. A few specific categories are outside the scope of any refund.

Classes you've already attended

Completed classes, whether attended or missed, are not refunded.

Bonus or gifted classes

Classes added through rewards, promotions, referrals, sibling benefits, or goodwill gestures.

Transaction fees

Payment gateway charges, convenience fees, or bank charges are deducted from your eligible refund amount.

EMI-related charges

EMI processing fees, interest, or pre-closure penalties from your bank or lender.

Forex and cross-border fees

Applicable to international transactions.

Taxes already paid

Taxes corresponding to classes attended or completed, and taxes applicable on payments or refunds, are non-refundable.

Note on pausing your program: If you've paused your classes, the pause period does not extend your 12-month refund window. The window is always calculated from your original invoice date.

How to Request a Refund

You can reach out to us through

Cuemath App

On the Cuemath App, submit a request via the 'Get Support' option under the Account section. Our Customer Support team will reach out to you right away.

Email Support

Write to us at customercare@cuemath.com and our Customer Support team will get back to you.

Frequently Asked Questions

Cuemath offers pro-rata refund for its program, subject to the terms and conditions set out in this Policy. Refunds, where applicable, shall be calculated on a pro-rata basis, considering only the classes remaining out of the total number of paid classes at the time of a valid refund request being processed.

Your request has to reach us at least 15 days before twelve months have passed from your invoice date. Requests raised after that can't be processed, and pauses or grace periods don't move the date.

The following shall be strictly non-refundable: Classes already attended, completed, missed, or lapsed due to absenteeism where an approved pause was not applied; Classes added or granted as a part of rewards, promotions, campaigns, referrals or sibling enrollment benefits surveys or feedback initiatives or as a goodwill gesture or service recovery/compensation, and gifted classes; Payment gateway charges, transaction fees, or convenience fees charged by such Payment gateways shall be deducted from the eligible refund amount on pro-rata basis, in proportion to the refund being processed; EMI processing fees, interest components, or pre-closure charges levied by banks or financial institutions; Bank charges, forex conversion charges, or cross border transaction fees; Any applicable taxes, duties, or levies with Govt. authorities corresponding to classes already attended, completed, missed, or lapsed.

Pauses or grace periods do not extend or modify the 12 (twelve) month refund eligibility period specified in Clause 1(iii), nor the requirement that a refund request be submitted at least 15 (fifteen) days prior to its expiry, and shall not shift or reset the applicable trigger date for such period.

Refunds shall be processed to the original payment method, where technically feasible and permitted under applicable banking, payment gateway, or regulatory requirements. Where a refund to the original payment method is not feasible, Cuemath may, at its discretion, process the refund through bank transfer in the name of the original payer.

Refunds are typically processed within 15 (fifteen) business days from the date of refund confirmation, subject to the timelines and policies of banks, payment gateways, and financial institutions.

Cuemath shall process the eligible refund amount in accordance with applicable banking and payment gateway mechanisms. Customers are solely responsible for coordinating with their card-issuing bank or lender for EMI cancellation or foreclosure. Cuemath shall not be responsible for any: EMI interest; pre-closure charges; processing fees; or penalties imposed by the issuing bank or lender.

You can submit a refund request via the in-app support or help section in the Cuemath App and our Customer Support team will reach out to you right away. Cuemath offers pro-rata refund for its program, subject to the terms and conditions set out in this Policy. Please ensure your refund request is raised at least fifteen (15) days prior to the expiry of twelve (12) months from the date of issuance of the relevant invoice by Cuemath.

Refund Policy Terms and Conditions

Effective: 1st April 2026

Our refund policy explains the terms and conditions under which refunds may be requested and processed for Cuemath programs.

This Refund & Cancellation Policy applies to all customers enrolled in Cuemath programs, and shall govern all refund and cancellation requests submitted on or after, 1st April 2026, regardless of the date of enrolment or payment.

Please read these terms and conditions carefully before opting for our refund policy.

Eligibility of Refunds

(i)

Cuemath offers pro-rata refund of the eligible fees paid for its program, subject to the terms and conditions set out below :

(ii)

Refunds, where applicable, shall be calculated on a pro-rata basis, considering only the classes remaining out of the total number of paid classes at the time of a valid refund request being processed for the following reasons:

(a)

Any unused or remaining classes;

(b)

Any class pauses, deferments or rescheduling

(c)

Any operational or personal delays in attending classes.

(iii)

The time limit requirement for a refund request must be raised at least fifteen (15) days prior to the expiry of the twelve (12) month period from date of issuance of the invoice. This timeline shall constitute a final and non-extendable cut-off for all refund eligibility.

Technology & Platform Services Fee Refund

(i)

Where a Customer is eligible for a refund of tutoring fees under this Refund Policy, the Platform Fee shall also be eligible for refund on a pro-rata basis, subject to the terms of this Policy.

(ii)

The refund of the Platform Fee shall be calculated based on the unutilised portion of the subscription period for which Platform access was provided.

(iii)

The refund of tutoring fees shall continue to be calculated in accordance with the applicable pro-rata refund provisions based on the number of unutilised classes.

(iv)

By way of illustration only:

(a)

If a Customer purchases a three (3) month subscription comprising twenty-six (26) classes and requests a refund after completing thirteen (13) classes over a period of two (2) months:

the tutoring fee shall be refunded for the remaining thirteen (13) unutilised classes; and
the Platform Fee shall be refunded for the remaining one (1) month of the subscription period.

(b)

If a Customer purchases a twelve (12) month subscription comprising one hundred and four (104) classes and requests a refund after completing twenty-six (26) classes over a period of three (3) months:

the tutoring fee shall be refunded for the remaining seventy-eight (78) unutilised classes; and
no Platform Fee shall be refunded, as no separate Platform Fee was charged for the twelve (12) month subscription.

(v)

Following completion of the refund process, the Customer shall continue to have access to the Platform for a period of fourteen (14) calendar days, after which such access shall automatically terminate unless otherwise permitted by Cuemath at its sole discretion.

(vi)

Customers who were not charged a Platform Fee, including Customers enrolled under a twelve (12) month subscription or under any promotional waiver offered by Cuemath, shall not be entitled to any refund of the Platform Fee.

(vii)

The refund of the Platform Fee shall not entitle the Customer to any ownership, license or continuing rights in the Platform, and Cuemath reserves the right to terminate Platform access following expiry of the applicable post-refund access period.

(viii)

Any refund of the Platform Fee shall be processed using the original mode of payment, unless otherwise required by applicable law or agreed between Cuemath and the Customer.

Program Tenure, Pause, and Lapse

(i)

Each Cuemath program has a defined program tenure, commencing from the program start date.

(ii)

Cuemath may, at its discretion permit temporary pauses or limited grace periods for completion of classes in accordance with its pause policy.

(iii)

Non Refundable Items

This refund policy is applicable only to classes conducted by Cuemath and does not cover any additional materials or services.

Notwithstanding anything contained in this policy, or otherwise, fees for following shall be strictly non-refundable:

(i)

Classes already attended, completed, missed, or lapsed due to absenteeism where an approved pause was not applied;

(ii)

Classes added or granted as a part of rewards, promotions, campaigns, referrals or sibling enrollment benefits surveys or feedback initiatives or as a goodwill gesture or service recovery/compensation, and gifted classes including in connection with transactional charge, purchase of learning products such as Math Canvas, customer experience issue or class experiences, or where additional classes have been added in connection with the purchase of longer tenure program;

(iii)

Payment gateway charges, transaction fees, or convenience fees charged by such Payment gateways shall be deducted from the eligible refund amount on pro-rata basis, in proportion to the refund being processed;

(iv)

EMI processing fees, interest components, or pre-closure charges levied by banks or financial institutions.

(v)

Bank charges, forex conversion charges, or cross border transaction fees.

(vi)

Any applicable taxes, duties, or levies with Govt. authorities corresponding to classes already attended, completed, missed, or lapsed or for taxes paid or payable in respect of payment or refund of such fees.

Refund Mode and Processing

(i)

Refunds shall be processed to the original payment method, where technically feasible and permitted under applicable banking, payment gateway, or regulatory requirements.

(ii)

Where a refund to the original payment method is not feasible, Cuemath may, at its discretion process the refund only through bank transfer in the name of the payment made in a scheduled bank.

(iii)

Refunds are typically processed within 15 (fifteen) business days from the date of refund confirmation, subject to the timelines and policies of banks, payment gateways, and financial institutions.

EMI Transactions

(i)

Where payment has been made through an EMI facility using a credit card, debit card, or third-party lender:

(a)

Cuemath shall process the eligible refund amount in accordance with applicable banking and payment gateway mechanisms.

(b)

Customers are solely responsible for coordinating with their card-issuing bank or lender for EMI cancellation or foreclosure.

(ii)

Cuemath shall not be responsible for any:

(a)

EMI interest;

(b)

pre-closure charges;

(c)

processing fees; or

(d)

penalties imposed by the issuing bank or lender.

Force Majeure and Program Discontinuation

(i)

Cuemath reserves the right to cancel, suspend, or terminate classes or programs due to events beyond its reasonable control, including force majeure events.

(ii)

In the event of a force majeure event that renders the continued provision of classes permanently or otherwise impossible, Cuemath may, at its discretion either:

(a)

Reschedule or resume the affected classes when feasible; or

(b)

Provide an appropriate extension of time for class completion; or

(c)

Process pro-rata refund for un-availed portion of the program.

Policy Modification

(i)

Cuemath reserves the right to modify, amend, or update this Policy from time to time and same shall become effective within five (5) business days after publication on the Cuemath website. Cuemath may, at its discretion and where practicable, notify enrolled customers of such changes through available customer communication channels.

(ii)

Unless expressly stated otherwise, any revised Policy shall apply to all refund requests submitted on or after its effective date, irrespective of the date of purchase, enrolment or payment.